Refund and Cancellation Policy
This policy is provided as a general reference for customers of Arambhika and has not been reviewed by a lawyer. For a specific case, please contact us directly at info@arambhika.com or +91-8112662827 — we'd rather resolve it with you directly than have you rely on this page alone.
1. Order Cancellation
- You may request to cancel an order before it is dispatched by contacting us on WhatsApp or email with your order details. If payment has already been collected, it will be refunded in full.
- Once an order has been dispatched (handed over to the courier/transporter), it cannot be cancelled. You may still be eligible for a return under Section 3 below if there's a genuine defect or shipping error.
- Custom-cut, custom-stamped, or otherwise made-to-order items cannot be cancelled once production has started, since they are manufactured specifically for your order.
2. Order Changes
If you need to change the quantity, size or specification of an order, contact us as soon as possible. We'll accommodate changes where production has not yet started; once it has, a change may be treated as a new order.
3. Damaged, Defective or Incorrect Shipments
- Please inspect your shipment as soon as it arrives.
- If an item is damaged in transit, defective, or not what you ordered, report it to us within 48 hours of delivery, with photos of the item and its packaging, to info@arambhika.com or on WhatsApp.
- Once we've verified the issue, we will offer a replacement, a repair/credit, or a refund, depending on what's appropriate for the situation and your preference.
4. What Cannot Be Returned
- Custom-cut, custom-stamped, or made-to-order items, where the issue is not a defect or our error.
- Items that have been used, altered, or installed into a pack/assembly.
- Shortages or damage reported more than 48 hours after delivery, without prior notice to us.
5. Refund Method and Timeline
- Approved refunds are issued to the original payment method (or by bank transfer, for offline payments) within 7–10 business days of approval.
- For payments made through our online payment gateway, the refund timeline shown by your bank or card network may add a few additional days beyond this.
6. Shortage in Quantity
If the quantity received is less than what's on your invoice, report it within 48 hours of delivery with photos of the packaging and received goods, and we will dispatch the shortfall or issue a credit/refund for it.
7. Contact Us for a Cancellation or Refund
Arambhika, SK-201, Sector 116, Noida, Uttar Pradesh – 201301
Phone: +91-8112662827 | +91-9953255677
WhatsApp: +91-8112662827
Email: info@arambhika.com
See also our Terms of Service.